You know those things that you only miss when they’re gone? Those many things in life and business that you didn’t realise how important they were until you urgently needed them… That’s local support. When you’re having a crisis and need help fast, waiting for a call-centre abroad to open or to fully understand your problem is far from ideal.
Business in Ireland is changing, as always
In Ireland there is still a relatively tight-knit business community, and using trusted, local partners remains the default. However, as bottom lines are squeezed by ongoing challenges and the economy becomes more globalised, the landscape for providers is becoming more competitive and international. The challenge for us here in DIGI Ireland, is to continue to provide superior service to our customers while remaining competitive against those who do not provide support anything like we do. And this is something we’re fully committed to.
We’re Irish, through and through
DIGI Group Ireland is an independent, Irish, family-owned company, established in 1986 and growing ever since. We use the same branding as the technology we provide, DIGI, which is from DIGI Teraoka, headquartered in Tokyo. All of our staff are our own and here in Ireland, spread across the country from North to South. We don’t outsource and we have fostered a lovely place to work with a low turnover of staff, so our team is very experienced…
So, while the name DIGI is global and you do benefit from worldclass technology, we are Irish, we’re local and we’re here to stay.
The importance of local support
- Understanding your needs: The deep understanding our team has fostered by working exclusively with businesses across Ireland and Northern Ireland cannot be replicated by providers abroad. These are unique places with their own challenges and opportunities that only those with local knowledge can fully comprehend. We provide tailored solutions fast, addressing specific issues more effectively than a remote team abroad could.
- Quick response times: One of the key advantages of local support is speed of response. We have the ability to respond quickly to any of your needs or issues that arise, 364 days a year. With support teams located nearby, businesses can expect faster response and resolution times, minimising downtime and ensuring your operations continue smoothly.
- Economic impact: no one knows the importance of keeping business local better than those involved in retail. Supporting our own businesses here in Ireland, has an economic impact felt throughout our communities; supporting jobs, growth, development and innovation.
DIGI’s commitment to Irish businesses
We’ve invested in three locations across Ireland, in Dublin, Mullingar and Belfast. Our strong network of employees comprises office-based, field-based, hybrid and remote positions, spread across Ireland and Northern Ireland. We support our staff in furthering their development and careers and this is reflected in how long they stay with us and how we surpass our customers’ expectations.
We also invest our time, expertise and resources into continually customising our products and services to meet the specific requirements of Irish businesses. By understanding the local market and its unique demands, DIGI can offer solutions that are both effective and efficient.
See how local support mattered to these DIGI Customers
DIGI’s commitment to providing exceptional support ensures that businesses benefit from quick response times, tailored solutions, and a strong partnership built on trust.
As the business landscape continues to evolve, the value of local support in ensuring success cannot be underestimated. DIGI’s dedication to supporting Irish businesses highlights the importance of choosing local partners who understand and can meet the unique needs of the local market.