Customer support

Customer case studies and testimonials

Hear from many of our wonderful customers, who have shared their experiences with DIGI across our portfolio

Case studies

Savings on costs and carbon footprint

for Scally's SuperValu with DIGI Scales and Linerless Labels

Customer testimonials

supervalue clonakilty
“We were very impressed with the Electronic Shelf Labels (ESLs) installation and support, so decided to also upgrade our Scales. We are extremely happy with the results. In just one year since switching to the new Scales using DIGI Linerless Labels, we have reduced our landfill waste by approx. 2.5 tonnes (80,000 linear metres of label backing film)! Saving €30,000 on our label spend and also reducing the cost of waste disposal has greatly exceeded our expectations. I would definitely recommend DIGI to other retailers.”
Owner, Scally's SuperValu, Clonakilty
Electronic Shelf Labels, Scales, Linerless Labels
Fiveways Nisa Supermarket
"DIGI always gives Fiveways five star service. We have developed a great partnership and they have been a leading supplier to Fiveways for over a decade. Professionalism, quality and efficiency is guaranteed.”
Helen Meehan
Fiveways Nisa Supermarket
Self-Adhesive Labels
Gala retail Ireland
“My staff used to dread price changes as we had to manually update 1,800 labels every week. Now we have the DIGI ESLs, they are much happier. The time they save is now spent on better work, such as keeping the store looking great and serving customers. An unexpected upside of the ESLs is that it helps with merchandising, allowing us to find where stock is meant to go. Our prices are now accurate, and we can draw customers’ attention to promotions. The installation was smooth and efficient, with no disruption to our customers or us. Also, we're saving a lot on paper, ink cartridges and the associated waste that came with printing labels every week!”
Francis McGuire
Owner, McGuire's of Rooskey Gala
Electronic Shelf Labels
supervalu_square_logo
“The SM-6000 weighing and labelling Scales has allowed us to move away from using a printer and PC system at our butcher counter. The 15-inch screens are very user friendly. The ability to print both serve-over and pre-pack at the counter has helped us streamline and reduce waste on labels.”
Stephen Connaughton
Head Butcher, Cahill's SuperValu Ballybunion
Scales
Jempson's Supermarkets
“DIGI have supplied us with a number of label printers at various stores, all of which have lovely quality printing. If I have had any issues either setting them up or later down the line, we have had great service in rectifying the problem. Highly recommended.”
Amanda Cornford
Jempson's Supermarkets
Self-Adhesive Labels
Centra - DIGI customer
“Prior to installing DIGI Electronic Shelf Labels (ESLs), our whole pricing system was complicated and time consuming. Every three weeks there would be a price change and we would have to set aside hours every Sunday to change labels. These labels would have to be broken down into the different sections within the store. We would constantly be printing off labels and we found that we needed extra staff. There was too much labour involved in meeting our high standards of price integrity. Installing DIGI ESLs has meant price changes can happen daily and with all the hassle and stress taken away. We had two brilliant and courteous installation engineers here from DIGI who fitted out the store. They showed us how to scan the product labels and we saw the price change in front of us. They were able to answer any questions we had. Price integrity is extremely important to us and today we have full confidence that the label for the product is the same as what is charged at the till.”
Joe Joyce
Owner, Centra Clonmany
Electronic Shelf Labels
Topline
“We previously had only one old way of working around pricing changes. Staff would increase pricing on the computer, send messages to a third-party who would then print out and pull the labels and then find the different products. The whole process was long and tedious. Having worked with DIGI since 2022, we have found Electronic Shelf Labels (ESLs) to be more efficient and effective, as we can put up the new price straight away. We find that promotions are working very well and we are extremely happy with the whole system and the return on investment. Our staff now have more time to concentrate on other important tasks within store.”
Colin Murtagh
Owner, Topline Murtaghs Ashbourne & Sandymount
Electronic Shelf Labels
supervalu_square_logo
“Our new SM-6000 weighing and labelling scales has worked extremely well for us. It's efficient and easy to use. The cloud reporting function makes data easy to access, with reports available any time.”
Ciaran Mills
Fresh Food Manager, Twomey's SuperValu Deansgrange
Scales
Centra - DIGI customer
"As our label supplier, we have found DIGI in Mullingar to be excellent, in their professionalism and we have received a first-class service in printer support and delivery of our labels."
Brian Herlihy
Owner, Herlihy's Centra, Cork
Self-Adhesive Labels
supervalu_square_logo
“Customer service and consistent standards are at the forefront of everything we do at our store. That is why we decided to install DIGI Electronic Shelf Labels (ESLs). We have been using DIGI Scales for years at our deli and butcher counters. The ESLs save our staff a lot of time monitoring and changing paper labels, so they have more time to do what they do so well, providing the best service they can to our customers; safe in the knowledge that the price displayed on the shelf is the same as that charged at the till. We are so happy with the system and the return on investment, and look forward to continuing our professional relationship with DIGI.”
Tommy Grimes
Manager, Hurley's SuperValu Midleton
Electronic Shelf Labels, Scales
Starcrest square
“It was important for us to have a system that allows everything to move fluidly and efficiently. DIGI created a bespoke software system for us. It allows us to accept and process orders, label our products and create the dispatch documentation, including invoices. Products are all labelled accurately, meeting legal requirements. The system is important to our business and helps ensure we meet deadlines. I can honestly recommend the software, the company and the service.”
Starcrest Seafoods Ltd
Co. Donegal
Bespoke Software
McBride Retail Group - Labelling Customer of DIGI
"DIGI have been supporting our labelling needs for the past decade. They have consistently shown their ability to meet the challenges faced in the FMCG industry. They provide our stores with fast turnaround times and offer great support from their account managers."
Peter McBride
Director, McBride Retail Group
Self-Adhesive Labels
Gala retail Ireland
"We switched to DIGI Electronic Shelf Labels about five months ago and they've been just brilliant. It's a no brainer, I've no regrets. We've seen massive time savings. The benefits are really noticeable straight away. The instant price updates, all at once across the store from my back office give me great control and peace of mind. They're aesthetically brilliant too. Our customers have commented on them. It raises the standard in the shop."
Kieran O'Shea
Owner, O'Shea's Gala Blennerville, Co. Kerry
Goodwins Hardware DIY
"We set ourselves a target to improve our customers' experience by having every product priced - and priced accurately - across our two stores. We have between five and six thousand retail products, and it was taking at least 20 hours a week to keep the printed price labels updated. This was taking our senior, experienced staff away from the sales counter, where they could be doing more important work with our customers. On top of this, the global pandemic caused a period of rapid price fluctuations that would have been impossible to keep up with, if we had not installed DIGI's Electronic Shelf Labels (ESLs). Now our pricing is set in our ERP system, which is fully integrated with our website and all of our price tags across both stores. It automatically updates twice daily and can be managed from our central office. Our experience with DIGI has been really good. The system has really delivered. It's a 'fit-and-forget' solution that's been stable and reliable. The ESLs have allowed us to meet our target of improving our customers' experience with accurate pricing but also with staff who have more time to help them."
Jonathan Goodwin
Director, Goodwins Hardware & DIY, Dublin

Video testimonial

Electronic Shelf Labels

Daniel Moynihan, Owner and Managing Director, of Gala Adare, gives a brief demo and review of the DIGI Electronic Shelf Labels he has across his store in Adare, Co. Limerick.