Customer case studies and testimonials

"We recently upgraded our DIGI ESLs as part of a store revamp. The DIGI team are exceptionally good at their jobs. From start to finish, I couldn't fault them. The installation team did everything possible to make sure we were happy with the system and to make sure it was easy for us, before leaving."

"We chose DIGI because their solution met our needs better than the alternative provider, and because they are such authentic, helpful people. We knew we needed to switch out the paper shelf labels in our store because it was so difficult to keep up with price and promotion updates. Every week, we manage huge deliveries with hundreds of price changes, and every three weeks, we have to update pricing across about 2,000 products. The entire store staff would be focused on printing labels and swapping them on shelves. The DIGI ESLs have fixed these problems. Our customers can trust us and our pricing more, and we have time to focus on other important work in the store, like merchandising and serving customers."

"We have a lot of price changes, often daily, definitely weekly. Every three weeks, we have a PA change, which is a major change of all the promotions in-store. This used to take at least 14 hours when working with paper shelf labels. Now, the PA takes us about two hours to fully manage, saving us 12 hours every three weeks. With all the price changes in between happening at the touch of a button, we're saving even more time than that. The most important difference for me, though, is price integrity. Customers are paying what they expect at the till. The correct price is reliably there on the shelf, and that is more important than ever these days. It's so easy to achieve with the DIGI ESLs. We have a very busy, large Spar, with over 5,000 product lines. The ESLs give our customers a better experience with the pricing but also by giving our staff more time to focus on them."

"We switched our whole shop over to Electronic Shelf Labels in 2019. The time we've saved from the manual process we had before is outstanding. Previously we had to download prices, select our products, print paper labels and then swap them on the shelves. Every three weeks we had different planograms and offers to keep up with. Now that is all automatic. Staff are happier. I'm saving money on printing and paper. And I have an extra staff member available to help in store instead of being stuck in the office preparing labels! Our EPoS is fully integrated with our DIGI ESLs so it couldn't be quicker and easier. I reckon I'm saving 20 hours of work a week. Plus it makes the store look more contemporary and slick. We were getting the shop upgraded and revamped, and felt paper shelf labels would bring it down a bit. I am very happy I switched and highly recommend them to other retailers."

"Our experience with DIGI has been very positive. I'm really impressed with the company in general. I looked at two different Electronic Shelf Label providers, and chose DIGI because of the professionalism I noticed from the get go. I trust them and know that their follow-up is really good. Customer service is very important to me. It was an important factor in choosing my ESL provider and my EPoS provider, which is why I chose McLernons for the latter. DIGI and McLernons have integrated their systems, freeing my staff from the monotonous task of paper price labelling. The ESLs improve the experience for my customers, but also for the people who work in the store."

"We had about 2,500 DIGI ESLs installed five months ago and they've saved us so much time and effort already. The training was easy to follow and the system is very easy to use. We've seen a huge improvement in our efficiency and price accuracy. Previously, with paper price labels, pricing was ultimately my responsibility as store manager. We'd have a lot of stock coming in weekly and it was difficult to keep prices up to date and accurate. Now inaccurate prices and the customer complaints that they caused are eliminated. We've been using the red special offer designs to make our promotions stand out, and the split-screen option where shelf space is limited. I couldn't fault DIGI ESLs, they've made a massive difference to our store."

“We previously had only one old way of working around pricing changes. Staff would increase pricing on the computer, send messages to a third-party who would then print out and pull the labels and then find the different products. The whole process was long and tedious. Having worked with DIGI since 2022, we have found Electronic Shelf Labels (ESLs) to be more efficient and effective, as we can put up the new price straight away. We find that promotions are working very well and we are extremely happy with the whole system and the return on investment. Our staff now have more time to concentrate on other important tasks within store.”

"We introduced DIGI’s electronic pricing labels in June 2024, and they have truly transformed how we manage pricing in our store. With multiple departments, including Home, Garden, Electronics, Paint, and Tools, we frequently need to update prices; especially in the Electronics department due to various supplier promotions. The electronic labels have streamlined this process significantly. Thanks to the EPOS integration, our staff no longer need to spend time manually changing prices. This has freed them up to focus on helping customers and driving more sales, which has been a huge benefit. The labels also help keep our pricing uniform and consistent across the store. The ability to display key product specs directly on the labels has proven to be an added bonus for our customers, helping them make more informed purchasing decisions. We’ve used a range of ESL sizes for this purpose, using larger ones for items with lots of important specifications, like laptops and washing machines. DIGI has provided a solution that not only enhances operational efficiency but also improves the customer experience. I highly recommend them to any retail business looking to modernise their pricing systems."

“The reason I switched from paper to DIGI Electronic Shelf Labels in my two Centra stores boils down to improving the experience of my customers and my staff. My customers can trust that the price they see will match the price they pay at the till. And my staff members are much happier now that updating prices and promotions is so much easier and faster. The system saves us at least 45 minutes a day per store, so overall 10 to 11 labour hours a week.”

(Click image to watch video) “I can’t believe I actually operated without it first of all! The ease and convenience of having these Electronic Shelf Labels… Put it this way, I won’t be changing from it. I’ll be keeping them here in store and at any future sites I will be installing them immediately. The saving to the store is 10% on a weekly basis. That would be made-up of consumables and staff hours. Rather than my staff having to change shelf labels, doing shelf talkers, print shelf talkers, that’s now eliminated. So now we are getting full use of staff actually working in the store where product is key and sales are obviously increasing because of it.”

“We switched to DIGI Electronic Shelf Labels about five months ago and they’ve been just brilliant. It’s a no brainer, I’ve no regrets. We’ve seen massive time savings. The benefits are really noticeable straight away. The instant price updates, all at once across the store from my back office give me great control and peace of mind. They’re aesthetically brilliant too. Our customers have commented on them. It raises the standard in the shop.”

“We installed DIGI ESLs five months ago and they have made a big difference. We have about 1,500 in our store, with a mix of smaller and larger tags. We use red in the designs to highlight our special offers. Everyone at DIGI is helpful and friendly. The installation team were clearly very experienced. The process was smooth and efficient, causing no disruption at all. They provided training and we’ve been blown away by how easy it is. We’ve had no issues at all. The Support team delivered promptly on any changes we wanted, like adding our logo to the tags and legislative product information e.g. ‘country of origin’ on our Fruit & Veg tags. Moving away from paper price labels has had so many benefits. They’re much easier and quicker to use and there’s no more worrying about printer toner! The staff have more time now to do more important work in store.”

“There were several driving factors behind our decision to seek an electronic replacement for our paper price tags. We obviously wanted accurate pricing, more ease and flexibility with running promotions, something that is better for the environment and a sleeker look in-store. However, the foremost driver was to save time. We are, thankfully, a very busy store. Now the staff here have much more time to spend helping our customers. The start of the month is our busiest time for lots of reasons and on top of that, it’s when suppliers tend to change prices and promotions. This is now much easier to manage. We are very happy with the ease of use, the control, the time saving and the look of the system. We can see a return on investment and our staff have more time to do more valuable work in-store.”

“We recently had DIGI Electronic Shelf Labels (ESLs) installed. I'm sorry I didn't get them in years ago. The team who installed them couldn't have been better. They were friendly, helpful and patient. They explained everything in detail and really listened to us. The whole process was completely hassle free, with no disruption whatsoever. I can already see the benefits of them. They've already saved me time doing paper price labels. They're the best looking ESLs I've seen. They blend in but make the shelves standout. They're neat and unique looking and it's easy to read the price.”

“We set ourselves a target to improve our customers’ experience by having every product priced – and priced accurately – across our two stores. We have between five and six thousand retail products, and it was taking at least 20 hours a week to keep the printed price labels updated. This was taking our senior, experienced staff away from the sales counter, where they could be doing more important work with our customers. On top of this, the global pandemic caused a period of rapid price fluctuations that would have been impossible to keep up with, if we had not installed DIGI’s Electronic Shelf Labels (ESLs). Now our pricing is set in our ERP system, which is fully integrated with our website and all of our price tags across both stores. It automatically updates twice daily and can be managed from our central office. Our experience with DIGI has been really good. The system has really delivered. It’s a ‘fit-and-forget’ solution that’s been stable and reliable. The ESLs have allowed us to meet our target of improving our customers’ experience with accurate pricing but also with staff who have more time to help them.”

“My staff used to dread price changes as we had to manually update 1,800 labels every week. Now we have the DIGI ESLs, they are much happier. The time they save is now spent on better work, such as keeping the store looking great and serving customers. An unexpected upside of the ESLs is that it helps with merchandising, allowing us to find where stock is meant to go. Our prices are now accurate, and we can draw customers’ attention to promotions. The installation was smooth and efficient, with no disruption to our customers or us. Also, we’re saving a lot on paper, ink cartridges and the associated waste that came with printing labels every week!”

“Prior to installing DIGI Electronic Shelf Labels (ESLs), our whole pricing system was complicated and time consuming. Every three weeks there would be a price change and we would have to set aside hours every Sunday to change labels. These labels would have to be broken down into the different sections within the store. We would constantly be printing off labels and we found that we needed extra staff. There was too much labour involved in meeting our high standards of price integrity. Installing DIGI ESLs has meant price changes can happen daily and with all the hassle and stress taken away. We had two brilliant and courteous installation engineers here from DIGI who fitted out the store. They showed us how to scan the product labels and we saw the price change in front of us. They were able to answer any questions we had. Price integrity is extremely important to us and today we have full confidence that the label for the product is the same as what is charged at the till.”

"DIGI's Electronic Shelf Labels have been a welcome addition to my store. They have completely changed the way we do our price changes. No more are my staff having to devote hours of their time to printing out paper labels. Then finding and changing each one individually. Now, when our price changes come, our ESL system does the work. This leaves the staff time to focus on other things and the outcome is that the store runs smoother. It frees the staff up to focus on other areas of the store, and we know that all our pricing is accurate. DIGI has been excellent from the install to the aftercare, and everything in between. They have been extremely professional and I would have no hesitation in recommending them to any other retailer. Both the company and the product are fantastic. It has been a great investment and I couldn't be happier."

"Since installing the DIGI shelf edge labels in my store, we can see the great flexibility and professional look they give to our pricing. We find it very easy to input promotions and we have quicker flexibility in how we apply our pricing on each product range. It has saved us time and money and is worth the investment."

"Since getting digital shelf labels, I now have the time to spend on marketing the store and to investigate where I can increase margins and gross profit. This has allowed me to take on more tasks and develop my role in the Ryan Group further."

"Since implementing the DIGI ESL system, we can clearly see the real benefits for our customers. With greater price integrity and enhanced customer service resulting from the redeployment of saved hours. We also see greater efficiencies and benefits in how we respond and implement sales activities within the store, in a much quicker time frame."